Fox News' John Stossel on the mend after lung cancer surgery

Fox News' John Stossel on the mend after lung cancer surgery”

Consumer journalist John Stossel argues that the nation's healthcare system is causing bad customer service in an op-ed he wrote from the hospital as he received treatment for lung cancer.

In a opinion piece, Stossel wrote that his doctors caught the disease early enough that he is expected to make a full recovery. "I have to say the hospital's customer service stinks". He says one-fifth of a lung was removed, but says he was told that soon he would "barely notice" the loss.

The customer service he's receiving, however, is subpar. Stossel says the reason no one ever mentions the need or cost for such tests is because patients rarely pay out of pocket.

"Customer service is sclerotic because hospitals are largely socialist bureaucracies", he writes. Those doctors give patients their personal email addresses and cell phone numbers. "Instead of answering to consumers, which forces businesses to be nimble, hospitals report to government, lawyers and insurance companies", he wrote.

"Some of my nurses were great - concerned about my comfort and stress - but other hospital workers were indifferent. The patient pays the bill", Stossel writes.

Stossel's solution? Get rid of insurance companies and government health care and have patients pay hospitals directly as the free marked intended. It happens in medicine, too, when you get plastic surgery or Lasik surgery. "What's different about those specialties?"

"Patients will have a better experience only when more of us spend our own money for care".

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